USPS Postal (USPS)
Community College Of Denver
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USPS Postal Exam 421 SSA ACADEMY 2023 _ Questions & Answers
- Exam (elaborations) • 10 pages • 2023
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Postal Service employees operate under the mandate to protect and preserve the mail

placed in its: -Answer- Custody

A violation of the security and sanctity of the mail is: -Answer- Failing to deliver the mail

The first opportunity of a Sales and Services Associate (SSA) to start the customer

experience on a positive note is to: -Answer- Deliver a first impression

The type of communication that can enhance or contradict messages is: -Answer- Nonverbal communication

The approach a Sales and...
Exam (elaborations)
USPS Postal Exam 421 SSA ACADEMY 2023 _ Questions & Answers
Last document update:
ago
Postal Service employees operate under the mandate to protect and preserve the mail 
placed in its: -Answer- Custody 
A violation of the security and sanctity of the mail is: -Answer- Failing to deliver the mail 
The first opportunity of a Sales and Services Associate (SSA) to start the customer 
experience on a positive note is to: -Answer- Deliver a first impression 
The type of communication that can enhance or contradict messages is: -Answer- Nonverbal communication 
The approach a Sales and...
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