Study guides, Class notes & Summaries

COB 202 - 1st Test - (Ch. 2,3,7) EXAM QUESTIONS AND CORRECT DETAILED ANSWERS|AGRADE Dave Docket, the installation manager at Kleen Waterproofing, receives a high number of customer complaints that several crewmembers either come late to the job or they do not show up at all, without any communication with the customers. The job completion dates keep getting delayed, and customer dissatisfaction rate keeps increasing. Dave hires several new employees who are motivated, able to perform thei...