Study guides, Class notes & Summaries

Postal Service employees operate under the mandate to protect and pre- serve the mail placed in its:: Custody A violation of the security and sanctity of the mail is:: Failing to deliver the mail The first opportunity of a Sales and Services Associate (SSA) to start the customer experience on a positive note is to:: Deliver a first impression The type of communication that can enhance or contradict messages is:: - Non-verbal communication The approach a Sales and Services Associate (SSA) ca...

Postal Service employees operate under the mandate to protect and preserve the mail placed in its: a) Contracted postal units b) Custody c) Mailboxes d) Post office lobbies - b) Custody A violation of the security and sanctity of the mail is: a) Delivering the mail late b) Failing to deliver the mail c) Redirecting misspent mail d) Returning undeliverable mail - b) Failing to deliver the mail The first opportunity of a Sales and Services Associate (SSA) to start the customer experience...

Postal Service employees operate under the mandate to protect and preserve the mail placed in its: a) Contracted postal units b) Custody c) Mailboxes d) Post office lobbies - b) Custody A violation of the security and sanctity of the mail is: a) Delivering the mail late b) Failing to deliver the mail c) Redirecting misspent mail d) Returning undeliverable mail - b) Failing to deliver the mail The first opportunity of a Sales and Services Associate (SSA) to start the customer experience...

4 page information sheet that highlights our major products and services, and provides responses to common questions asked at the retail counter? - Product fact sheet 8105-A - Information to be captured by the SSA when the customer is purchasing $3000+ or cashing $10,000+ per day. 8105-B - Information captured by SSA whenever there is a suspicious transaction Are Cigarettes mailable? - NO! Are Cigars mailable? - Yes Can a non-postal money order be used to PAY for products and services o...

SSA Academy 421 2019 – 171 Questions And Answers