Study guides, Class notes & Summaries

U Learn-New Hire Training Day 2 (Solutran) Exam Questions and Answers Where in CRM can you find participating retailers near the member? - Correct Answer ️️ -Store Locator What information must be provided when informing members of participating retailers? - Correct Answer ️️ -Store name, street name, and city only. True or False: All members can shop over the phone. - Correct Answer ️️ -False An item the member wanted to purchase over the phone is out of stock. How do you pr...

U Learn-New Hire Training Day 1 (Solutran) Exam Questions and Answers 100% Pass Which of the following are Healthy Benefits Plus programs? - Correct Answer ️️ - Scheduled Benefits, Discounts, Rewards only After greeting a member and locating their account, what must you do before entering the account? - Correct Answer ️️ -Verify the member's account True or False: Transfers to Walmart Customer Service are warm transfers. - Correct Answer ️️ -True What information must be doc...

U Learn-New Hire Training Day 3 (Solutran) Exam Practice Questions and Answers True or False: All web portal URLs are the same. - Correct Answer ️️ -False How long does it take to receive a replacement card and catalog (S3)? - Correct Answer ️️ -2-4 weeks How long does it take to receive a catalog replacement? - Correct Answer ️️ -2-4 weeks Where can you view the history and details of mail, online, and phone orders? - Correct Answer ️️ -Orders A member has a pending mai...

Which of the following are Healthy Benefits Plus programs? : Scheduled Benefits, Discounts, Rewards only After greeting a member and locating their account, what must you do before entering the account? : Verify the member's account True or False: Transfers to Walmart Customer Service are warm transfers. : True What information must be documented in Call Wrap Up? : Dispositions, resolution, name of caller if someone other than the member is calling, first name of representative if co...

A member has a pending mail order and would like to complete the order over the phone. How do you process the order? : Process the order as a phone order How long does it take to receive a catalog replacement? : 2-4 weeks How long does it take to receive a replacement card and catalog (S3)? : 2-4 weeks True or False: All web portal URLs are the same. : Fals

Where in CRM can you find participating retailers near the member? : Store Locator What information must be provided when informing members of participating retailers? : Store name, street name, and city only. True or False: All members can shop over the phone. : False An item the member wanted to purchase over the phone is out of stock. How do you proceed? : Inform the member the item is not available for purchase and offer to add any substitutes or alternative items.

Which of the following are Healthy Benefits Plus programs? : Scheduled Benefits, Discounts, Rewards only After greeting a member and locating their account, what must you do before entering the account? : Verify the member's account True or False: Transfers to Walmart Customer Service are warm transfers. : True What information must be documented in Call Wrap Up? : Dispositions, resolution, name of caller if someone other than the member is calling, first name of representative if co...

Where in CRM can you find participating retailers near the member? : Store Locator What information must be provided when informing members of participating retailers? : Store name, street name, and city only. True or False: All members can shop over the phone. : False An item the member wanted to purchase over the phone is out of stock. How do you proceed? : Inform the member the item is not available for purchase and offer to add any substitutes or alternative items. True or False:...

A member has a pending mail order and would like to complete the order over the phone. How do you process the order? : Process the order as a phone order How long does it take to receive a catalog replacement? : 2-4 weeks How long does it take to receive a replacement card and catalog (S3)? : 2-4 weeks True or False: All web portal URLs are the same. : False True or False: KIP provides instructions to assist a member with downloading the mobile app. : Tru