Nrf customer service exam Study guides, Class notes & Summaries
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NRF Customer service exam study guide (2022/2023) Graded A+
- Exam (elaborations) • 17 pages • 2023
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NRF Customer service exam study guide (2022/2023) Graded A+ A good reason for creating an opening for discussion is to: D.Get to know what the customer wants 
Which of the following are appropriate reasons for following up with a customer? B.You finally located an item the customer asked for a while back 
Customer follow-up is always a good idea, no matter what the situation:True or False False 
How would you handle a situation where a customer wants a brand that you don't carry? B.Get permissi...
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NRF Customer Service Exam Study Guide With Complete Solutions
- Exam (elaborations) • 14 pages • 2023
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NRF Customer Service Exam Study Guide With Complete Solutions
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NRF Customer Service Exam Study Guide Prt 1 with Complete Solutions
- Exam (elaborations) • 8 pages • 2024
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NRF Customer Service Exam Study Guide Prt 1 with Complete Solutions 
 
NRF Customer Service Exam Study Guide Prt 1 with Complete Solutions 
 
NRF Customer Service Exam Study Guide Prt 1 with Complete Solutions 
 
A good reason for creating an opening for discussion is to: 
 
• Break down the customer's sales resistance 
• Convince the customer how much you know about the product 
• Get to know what the customer wants - ANSWER-Get to know what the customer wants 
 
Which of the following a...
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NRF Customer Service Exam Questions and Answers 100% Correct
- Exam (elaborations) • 7 pages • 2024
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NRF Customer Service Exam Questions and Answers 100% Correct 
 
NRF Customer Service Exam Questions and Answers 100% Correct 
 
NRF Customer Service Exam Questions and Answers 100% Correct 
 
Brick- and-mortar - ANSWER-The presence of a physical storefront and face-to-face customer experience. 
 
Closeout stores - ANSWER-Off-price stores that offer an assortment of brand-name merchandise at a significant discount off the the manufacturer's price 
 
Commercial cue - ANSWER-Advertising message th...
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NRF Customer Service Exam Study Guide | Questions with 100% Correct Answers | Latest Update 2024 | Verified
- Exam (elaborations) • 27 pages • 2024
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NRF Customer Service Exam Study Guide | Questions with 100% Correct Answers | Latest Update 2024 | Verified
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NRF Customer Service Exam Questions and Answers 100% Correct
- Exam (elaborations) • 10 pages • 2024
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When something goes wrong or a product does not perform as expected, provide the customer with a quick resolution and:• An excuse for the product's failure 
• A cup of coffee• Service with a smile - ANSWER- 
 
You can best determine the customer's needs by gathering information through careful observation and by:• Telling the customer everything you know about your products• Asking the customer thoughtful questions• Deciding the type of products you think the customer should buy - ...
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NRF Customer Service Exam Study Guide with Complete Solutions
- Exam (elaborations) • 27 pages • 2023
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NRF Customer Service Exam Study Guide 
with Complete Solutions 
A good reason for creating an opening for discussion is to: 
• Break down the customer's sales resistance 
• Convince the customer how much you know about the product 
• Get to know what the customer wants - Answer ️️ -Get to know what the 
customer wants 
Which of the following are appropriate reasons for following up with a customer? 
• You are curious whether a gift your customer purchased was well received 
• You ...
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NRF Customer service exam study guide 2023 with complete solutions
- Exam (elaborations) • 14 pages • 2023
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NRF Customer service exam study guide 2023 with complete solutions
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NRF Customer service exam study guide| 100 Questions| With complete solutions
- Exam (elaborations) • 25 pages • 2023
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A good reason for creating an opening for discussion is to: 
 
• Break down the customer's sales resistance 
• Convince the customer how much you know about the product 
• Get to know what the customer wants correct answer: Get to know what the customer wants 
 
Which of the following are appropriate reasons for following up with a customer? 
 
• You are curious whether a gift your customer purchased was well received 
• You finally located an item the customer asked for a while back...
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NRF Customer service exam study guide questions with correct answers
- Exam (elaborations) • 24 pages • 2023
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