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NRF Retail Industry Fundamentals Exam 2023 Questions and Answers Solved Correctly

NRF Retail Industry Fundamentals Exam Questions And Answers.

NRF Customer service exam latest guide 2024/2025;consisting of questions and answers that will appear on the test.(100% solved) A good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants Ans- Get to know what the customer wants Which of the following are appropriate reasons for following up with a customer? • You are curious whet...

NRF EXAM REVIEW QUESTIONS AND ANSWERS CORRECT REVIEW 2024 What is a rebate - Answer-a cash refund given for the purchase of a product during a specific period Cust. Brings back pusre w/ strap broken, What do u say? - Answer-How can I resolve this problem for you? How to explain a rebate to cust. - Answer-The customer will get $30.00 off the total at the time of the purchase Scratch on merchandise, How to handle? - Answer-Acknowledge the mark, Take the item back to store for new one Ho...

NRF CUSTOMER SERVICE EXAM (100 QUESTIONS AND ANSWERS) 1. A good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants: Get to know what the customer wants

QUESTIONS AND ANSWERS

QUESTIONS AND ANSWERS

A retail business, owned by shareholders and have centralized decision making for their multiple store locations is called - corporation In the retail product cycle, what step comes after distribution and products? - selling What item is a retail product - car tire A large facility that manufacturers sent large quantities of product to then distributed to stores is called - distribution center The period key term in retail for a period fo time that an item remains usable, or fir for consu...

Creating customer loyalty is rewarding for: • The store • The sales associate • The customer • All of the above - All of the above If the customer isn't shopping alone, you can include the rest of the party by: • Showing some kind of service to others in the party, such as offering a chair, a cup of coffee, and so on • Suggesting that the customer might want to make this shopping decision when he is alone and can concentrate • Telling any children to behave themselves wh...

A good reason for creating an opening for discussion is to: - Get to know what the customer wants Which is an appropriate reasons for following up with a customer? - You finally located an item the customer asked for a while back T/F: Customer follow-up is always a good idea, no matter what the situation. - False How would you handle a situation where a customer wants a brand that you don't carry? - Get permission from him to show the items you do have that meet his needs When the custom...

A good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants - Get to know what the customer wants Which of the following are appropriate reasons for following up with a customer? • You are curious whether a gift your customer purchased was well received • You finally located an item the customer asked for a while back • You want to kno...