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IT Service Management

University of Applied Sciences

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IT-servicemanagement op basis van ITIL 2011 Editie

IT-servicemanagement op basis van ITIL 2011 Editie

Pierre Bernard, René Visser

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Notes, defenitions on IT service management course Notes, defenitions on IT service management course

  • Notes, defenitions on IT service management course

  • Summary • 20 pages • 2018
  • Available in package deal
    • Based on IT service management based on ITIL 2011 edition. The document covers the following: * Introduction to the Service Lifecycle * Lifecycle phase: Service Strategy * Lifecycle phase: Service Design * Lifecycle phase: Service Transition * Lifecycle phase: Service Operation * Lifecycle phase: Continual Service Improvement
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