Itil® Study guides, Class notes & Summaries

ITIL® 4 Foundation (Practice Exam #5)/ Questions and answers. VERIFIED/ What is the definition of service management? - -A set of specialized organizational capabilities for enabling value to customers Identify the missing word(s) in the following sentence. A user is a person who uses [?]. - -Services What is the definition of a change? - -The addition, modification, or removal of anything that could have a direct or indirect effect on services What is defined as a cause, or potential...

ITIL 4 Foundation Practice Exam with Rationale. Which practice includes the classification and ownership of queries and requests from users? A. Service desk B. Incident management C. Change control D. Service level management Which practice identifies metrics that reflect the customer's experience of a service? A. Continual improvement B. Service desk C. Service level management D. Problem management What is the PRIMARY use of a change schedule? A. To support 'incident manage...

ITIL espouses the concept of continual improvement for services and the processes that support the services. ITIL® Foundation exam Foundation Certificate in IT service management 01:25 01:36 The service lifecycle has five distinct stages: service strategy, service design, service transition, service operation, and continual service improvement. Inputs and outputs Describes the relationship between this stage and others Principles and key concepts Describes the...

Indicator An object which defines a specific measurement you can count or calculate to assess the process performance Breakdown A grouping of indicators scores by a qualitative attribute such as priority, category, or an assignee Widget The presentation of the indicators score formatted as a single summary value, a historical trend, or using one of many other visualization types. Dashboard A canvas containing multiple widgets that together describe a process or a service and target a spec...

CISA Exam 122 Questions and Terms 122 Questions with Verified Answers COBIT Framework - CORRECT ANSWER Framework developed by ISACA to support EGIT by providing a framework to ensure that IT is aligned with the business, IT enables the business and maximizes benefits, IT resources are used responsibly, and IT risk is managed appropriately. (ISO)/International Electrotechnical Commission (IEC) 27000 series - CORRECT ANSWER A set of best practices that provides guidance to organizations impl...

CISA Exam 122 Questions and Terms 122 Questions with Verified Answers COBIT Framework - CORRECT ANSWER Framework developed by ISACA to support EGIT by providing a framework to ensure that IT is aligned with the business, IT enables the business and maximizes benefits, IT resources are used responsibly, and IT risk is managed appropriately. (ISO)/International Electrotechnical Commission (IEC) 27000 series - CORRECT ANSWER A set of best practices that provides guidance to organizations impl...

IRM4727 2021 Semester 01 & 02 COMBINED INTO SUPER SEMESTER-Assignment 02 Page 1 of 51 IRM4727 2021 Semester Semester 01 & 02 COMBINED INTO SUPER SEMESTER -Assignment 02 QUESTIONS AND MEMORANDUM IMPORTANT INFORMATION – PLEASE READ CAREFULLY BEFORE DOING THE ASSIGNMENTS: This module (IRM4727) uses COMPLEX MULTIPLE-CHOICE QUESTIONS (MCQs) ONLY, for ALL the ASSIGNMENTS and the EXAM. There are 4 general types of complex MCQs used in all the assignments and exam. To help you familiarise yo...

ITIL® 4 Foundation Exams 1-6, Questions & Answers-What is the definition of a service? a) The means by which an organization is directed and controlled b) A set of specialized organizational capabilities for enabling value to customers c) A method for visualizing work, identifying potential blockages and resource conflicts, and managing work in progress d) A means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to ma...

ITIL® 4 Foundation Practice Exam 2023

22 pages of hand written notes based on ITIL® Foundation: ITIL 4 Edition (2022). These notes include valuable insights and remarks from practice exams, as well as are covering related ITIL practices. I am proud to share that I have successfully passed the ITIL® Foundation exam with a score of 92%.